Invoice Audit & Recovery Software

Claim Your FedEx and UPS Refunds

Stop overpaying for shipping! Shipware’s proprietary freight and parcel audit software scans your billing invoices to automatically identify your unclaimed refunds and incorrect surcharges. Our talented team will then ensure that you reclaim all of the money that you are owed.

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Step 1:
Submit Your Freight Invoices

Send us your shipping invoices from UPS, FedEx, and LTL carriers and we’ll run it through our proprietary parcel audit software.

Step 2:
Uncover Where You’re Overspending

Our 65+ point audit sifts through your shipping invoices line item by line item to identify shipping charges eligible for refunds.

Step 3:
Recover Your Refunds

For every incorrect charge identified through the parcel and freight audit process, our team will file a claim with the carrier on your behalf. All recovered finances go directly back to you!

What You Get with our Audit Process

Savings on Shipping Costs


Over $2 billion in refunds go unclaimed each year with FedEx, UPS, and LTL carriers. We make sure you get your cut and save on future shipping.

Convenience & Simplicity


Our automated refund recovery technology has the widest and deepest auditing process within the industry; ensuring complete billing accuracy and that no dollar or cent is left behind. Provide us with one-time access and start recouping logistics and transportation costs; set it and forget it.

Increased Visibility into Shipping Operations


Our auditing services provide KPIs and essential data that you can review quickly and easily – allowing you to make cost-saving decisions on the fly!

Why Should You Audit Your FedEx, UPS, DHL, & LTL Invoices?


Your weekly carrier invoices are loaded with billing errors and service failures. Additionally, if your shipment arrives late, you are entitled to a full refund of the shipping charge and the associated surcharges. Billing errors, service failures, late packages – these all entitle you to a refund. The challenge? It’s not possible without our technology.

After 17 years and thousands of audits, we have never come across an instance where a client wasn’t overpaying their carriers.


When you partner with Shipware, you don’t have to worry about going through the tedious identification and recovery process. Our technology, our process, and our team work hard to recover all the refunds you are entitled to.


Introducing Krystal AI

Our Proprietary Software – Shipware’s Backend Engine – Always Driving Results.

The technology and intelligence behind our superior parcel and LTL savings.

Krystal is our artificial intelligence that combines the industry’s most robust database with over 200 years of insider carrier pricing knowledge to generate customized data points and unique insights that will help you improve operations and optimize your carrier pricing. Krystal uses a state-of-the-art user interface with cloud-based technology to display your shipping data in the form of dynamic, interactive charts – allowing you to gain a better perspective and make additional cost-saving decisions. Krystal is the engine behind our results and your superior savings!

We’re willing to bet $10,000 that you’re overpaying for shipping. We’ll run your shipping data through Krystal AI for an in-depth complimentary analysis, and if we can’t identify savings, then we’ll pay you $10,000! Your GUARANTEED outcome is either a valuable analysis OR $10K in your pocket.


Shipware's invoice auditing and refund recovery is recouping more than we ever thought possible. My only regret is not signing up earlier - we have lost a lot of savings over the previous years.

Albert C. Director of Logistics, Jewelry Industry, New York, NY

The set-up process was simple and hassle-free.
Shipware has provided us with outstanding customer service
and their attention to our shipping needs has proven them to be
a reputable and reliable logistics partner.

David K.Director of Operations, Auto Parts Industry, San Diego, CA

From freight invoice auditing to contract optimization,
Shipware Systems provides extensive services
to increase visibility and ensure your shipping
expenses are reduced.

Mark D. Distribution Center Manager, Consumer Goods Industry, Colonial Heights, VA

Shipware was patient, understanding and they gave us nothing but assistance each time we approached them with our transportation issues during set-up and throughout our business relationship. They have provided us with a much needed value-added service.

Nate V.Fulfillment Director, Electronics Industry, Valencia, CA

It's always a pleasure to see our bills reduced. Their performance-based service creates a win-win relationship.

Mark M.Distribution Manager, Outdoor Sports Industry, Costa Mesa, CA

Their reporting features and tools have helped us resolve inefficiencies and gave us insight to better understand our rates and delivery methods. Their vast industry knowledge and technology was utilized to help us negotiate an improved rate. In the beginning months of their audit service returned over $35,000 to our bottom line. I wish they were with us from the beginning.

Pavan D.VP of Logistics, Pharmaceutical Industry, East Elmhurst, NY

We have been strategic partners with Shipware for almost 8 years. They are the gold standard in parcel spend management solutions and partnering with Shipware has really shown significant ROI and helped us grow our business. They are easy to work with, very knowledge of the industry and provide best in class service for our mutual customers.

Mike B.Owner, Logistics Industry, Houston, TX

What we learned after working with Shipware is that the confidentiality provision in carrier pricing agreements is a well thought-out strategy to prevent shippers from understanding the rates and terms of other shippers since we can’t disclose rates. The Shipware process allowed us to better understand the discounts and concessions we were entitled to without any breach in terms with our delivery partners.

VP of Supply Chain, Automotive, Detroit MI

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